Nothing contained within these terms affects your statutory rights as a consumer.

A minimum of two days is required for all deliveries. Guaranteed Next Day delivery is available at an extra cost of £5.00.

Since the Balloon in a Box is delivered by Royal Mail, delivery is outwith the control and liability of The Art of Party. 

The Art of Party cannot be held responsible for incorrect information supplied by the customer. If goods are delayed due to this information being incorrect, we are unable to offer any refund.  

No refund will be given in the event of cancellation.

Should you have a complaint regarding this site and/or the services offered or given, please e-mail info@theartofparty.co.uk and we will respond in detail within three working days, during which time we may need to contact you. We will keep you informed at all times.

As our goods are perishable we are exempt from giving cancellation rights once dispatched.

The average flying time for a helium filled foil balloon is 6-8 days and in many cases, longer. Customers should note that Royal Mail may store parcels in cold temperatures causing the helium to shrink and giving the balloon a slightly deflated appearance. However, upon re-entering a warm environment the helium rapidly expands and the balloon will once again be inflated.

Once delivery has been signed for at the given address, it is no longer the responsibility of The Art of Party. Refunds cannot be given if the balloon has not passed onto the named recipient.

By submission of the order, the customer accepts these terms and conditions.